The rules for booking a cleaning with us.
These terms apply to every cleaning booked with New Day Cleaning LLC ("we", "us") through our website, by phone, by text message or by email. By booking a cleaning you agree to them.
We provide residential cleaning in the Seattle area: one-time, recurring, deep, move in and move out cleaning. What is included in each type of cleaning is listed on our Cleaning Checklist. Anything not on the checklist is done only by prior agreement and may cost extra.
Your price is based on the information you give us: the type of cleaning, the size of your home and the add-ons you choose. If the home is materially larger or in a different condition than described, we will tell you before we start and confirm any change in price with you. No work is done at a changed price without your approval.
We confirm every appointment by phone, text message or email. Because of traffic and the length of earlier jobs, we schedule an arrival window rather than an exact minute. We will let you know if we are running late.
No deposit is required. Payment is due on the day the cleaning is complete. We accept cards, Zelle, Venmo and cash. To confirm any booking we keep a card on file, even if you plan to pay by cash, Zelle or Venmo. Nothing is charged before the cleaning. After the cleaning you receive an invoice for the agreed price; by booking with us you authorize us to charge the card on file for that invoice and for any fees described in these terms. Paying the invoice, or accepting the completed cleaning without contacting us within 24 hours, confirms that the service was provided as booked.
If you are not happy with any part of the cleaning, tell us within 24 hours after the appointment and we will come back and re-clean those areas at no charge. The guarantee is a free re-clean; it does not include refunds.
Recurring cleaning discounts (weekly, every 2 weeks, every 4 weeks) apply while you keep the schedule. There is no long-term contract: you can change or stop your schedule at any time with at least 24 hours' notice before the next visit.
Our cleaners treat your home with care and we are insured. If something is damaged during a cleaning, please tell us within 24 hours so we can put it right. We are not responsible for pre-existing damage or wear, or for items that were already loose, broken or improperly installed.
The $25 off offer on our website is for new clients only, one per home. It comes off the price of your first cleaning. Just mention it when you book.
How we handle your information is described in our Privacy Policy.
We may update these terms from time to time; the current version is always posted on this page. These terms are governed by the laws of the State of Washington.
New Day Cleaning LLC
221 1st Ave W, Suite 200, Seattle, WA 98119
info@newday-cleaning.com · 206-593-9966
